To set up a new water and/or sewer account you may complete the application online Bay County Portal (billingdoc.net) or come in to the Bay County Utility Services Administration Building at:
3410 Transmitter Road
Panama City, FL 32404
You will need to complete an application, provide a picture ID, a copy of the lease or proof of sale for the home, and pay a deposit. The deposit includes a water deposit of $60, a sewer deposit of $110, and a $40 non-refundable service charge which will total $210. If you have an irrigation meter there is an extra $60 deposit which will make your deposit $270, set up all together. If you choose to set up your irrigation account at a later date, you will have a deposit of $60 plus the $40 non-refundable service charge that will total $100 for the irrigation account. Deposits are retained on your utility account until you terminate service. At the time of termination, deposits will be applied to your final bill and any outstanding fees. You will be billed for the remaining balance or refunded the difference.
To set up a commercial/business water and sewer account, you must come into the Bay County Utility Services Administration Building. You will need to complete an application, provide a picture ID and pay a deposit. Commercial/Business deposit amount increase based off of meter size. The minimum deposit for water is $150, sewer $150, and a $40 non-refundable service charge which will total $340.
Water service can only be started same day as long as we have received a completed application, lease or proof of ownership, photo ID, deposit and before 4:00pm Monday-Thursday excluding Friday and holidays. If the request is after 4:00pm (M-Th), Friday, weekends or holidays it will be processed the next business day.
Termination of water service can only be terminated by the account holder and will be completed same day as long as it is received before 1:00pm Monday-Thursday excluding Friday and holidays. If the request is after 1:00pm (M-Th), Friday, weekends or holidays it will be processed the next business day.