What do I do if I'm under a precautionary boil water notice?

Under a precautionary boil water notice, any one of the following methods can disinfect water used for consumption.

  • Bring the water to a rolling boil and holding it there for one minute.
  • Use a disinfecting chemical. If water cannot be boiled, put eight drops of common household bleach –which is 1/8 teaspoon of common household bleach into one (1) gallon of tap water, shake it, and allow it to stand for thirty (30) minutes before drinking.  If the water is cloudy, use 16 drops or about 1/4 teaspoon of bleach, shake it, and let it stand for 30 minutes. There should be a slight chlorine odor. Use common household bleach that has 5% to 6% active ingredients. Use food grade containers. Do not use bleach that has perfume scents added.
  • Using water purification tablets or iodine that many sports and camping stores sell.

Consumption includes brushing teeth, washing fruits and vegetables and homemade ice. Tap water may be used for showers, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes, nose, or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted.

“Precautionary Boil Water Notice” will remain in effect until work is completed and a bacteriological survey shows that the water is safe to drink.

For more information, please contact Bay County Utility Services at (850) 248-5010. 

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1. Where do I report water leaks or water emergencies?
2. Where are you located and what are your office hours?
3. What do I do if I'm under a precautionary boil water notice?
4. What can I do if I have a leak and don't know where it's coming from?
5. How do I know who services water to my home?
6. How can I tell if I have a leak?
7. What payment methods are available for me to pay my utility bill?
8. Where do I go, what do I need to do, and what do I need to bring to set up a new water and sewer account?
9. How do I have my service restored after disconnection for non-payment?
10. How do I locate the master water valve in my house?